Windeler - Modular, magnetic tools

Shipping and Delivery Update 02
9 months ago – Mon, Mar 25, 2024 at 02:29:22 PM

Hello Everyone,

I hope you are all doing well. I just wanted to quickly update you all on the shipping and delivery status. 

We are coming to the end of shipping now and the vast majority of pledges have already been sent out and received. We had a fairly large batch that has just been processed and shipped today and then there is one more after that which contains some of the more complicated orders. We are working on this one at the moment and aiming to process it tomorrow or the next day. Once those have been cleared we should be done. However, from experience I know that this will not quite be the end yet as there are the inevitable lost/delayed packages, missing items etc. to clear up so there will be a period of tying up loose ends. Please bear with us as we try and work through this as quickly as we can. We are aware of a few shipping issues already and we are fixing them as we go.

Known Shipping issues:

I can see from several backers that there seems to have been some mistakes regarding the STOW cases with several of you only receiving one when you ordered more than that. We are working through those backers and sending out the missing items. Luckily this looks to be the case on only two of the batches sent out so hopefully an easy fix. If you have had a STOW case (or any other item) missed off your order please private message me and I will look into it and correct it.

There are a small group of you who added a Monoscale LC200N to your order. These orders have been put into the last shipping groups as we have been waiting for our latest run of these to be ready to ship and wanted to hold back so we could get it out at the same time. However, we will ship out what we can to those backers and follow up with the missing Monoscales asap.

If you receive a package and there is something missing please get in touch either via private message here or at [email protected] and we will look into it and ship out the missing item to you.

Thank you all for your patience and to those who haven't quite received theirs yet, we haven't forgotten you, we are almost there.

Thanks also for all of the feedback from those that have received them. It will all be fed into our next iterations and will genuinely help to create better products going forward.

All the best

Douglas

Shipping and Delivery Update
11 months ago – Tue, Feb 06, 2024 at 03:07:12 AM

Hello everyone,

I hope you are all doing well.

We have now started shipping packages out to you! 

The first batch of pledges went out over the weekend and further batches have been leaving this week. At this stage we are not exactly sure how long the process will take from start to finish but it might be several weeks so please bear with us. We are working to find the most efficient way to group and batch deliveries together and once we get into the swing of things it will all start speeding up dramatically.

Please be aware, your Backerkit status is not necessarily an indication of shipping status as i will have to manually adjust the Backerkit status after the packages have left our fulfillment team so there will probably be a bit of a lag. You might even receive your package before the Backerkit status changes so don't rely too heavily on this as an indication. I will be trying my best to keep up with the fulfilment guys to update your status as we go. 

I have locked all addresses so if anyone needs to make changes at this stage please contact me here with your updated details and I’ll edit it in our system.

It feels really great to be at this stage finally, it's been a long time coming and i know it's been frustrating fro some of you but we got there eventually. Phew! I hope you enjoy what we have created.

Any feedback is really useful for us and helps to improve on future products so please feel free to private message me either here or at [email protected] and let me know your thoughts/ideas.

I will post another update soon to keep you in the loop of our progress.

All the best

Douglas

Production Update 15
12 months ago – Tue, Jan 09, 2024 at 12:43:47 PM

Hello everyone,

Happy New Year! I hope you all had a fantastic holiday. Roll on 2024!

Good news! Our first shipment of pliers and scissors finally arrived around new year and we have been quality checking and packaging them up. Both products have come out looking very nice and function fantastically. Lightweight, minimal and practical. Just as we intended. this is a huge relief and so we are now in the final stages.

A batch of SC01 scissors in the process of being packaged.

PL01 pliers nestled in their packages getting ready to be shipped.

Summary:

We have all MINIM knife SKUs packaged and ready to go along with the above Scissors and pliers. The remaining scissors and pliers will be arriving imminently and will seamlessly feed into the shipping stream as we start sending your pledges out. So....We are now pretty much ready to start shipping. The next stage is for the packaged stock to be delivered to our fulfilment partner who will take care of swift international and national postage.

Changes of address:

I have left it to the very last minute to lock your shipping address details on our system so you should all still be able to access your survey and make any changes/updates necessary. If you can't for some reason and you need to have your original address updated please contact us here in a private message with your new details and we will update for you. Please give it a go yourself first though. 

I will update again once we are stuck into the final stage and have packages moving to their final destinations (you!).

As always, thank you so much for your patience and support on this project. We hope you enjoy your new Windeler products.

All the best

Douglas + Windeler team

Production Update 14
about 1 year ago – Thu, Dec 21, 2023 at 02:18:14 PM

Hello everyone,

Just a very quick update here to keep you all in the loop.

After a flurry of hard work to get everything produced, assembled and moving from our manufacturers to us here in the UK we have had some further hold-ups. This time due to slow shipping. It's been painful watching our various shipments moving at snail’s pace across countries. As mentioned previously, all of the MINIM knives are already with us and checked and we now have all of the packaging for all new products. However, the scissors and pliers which are on their way in two shipments were held up and are unfortunately still slowly making their way to us. I don't know why these are taking so long to arrive and it's nearly impossible to get much info from the shipping carriers except that it's the busiest time of year to make this kind of journey. We are expecting the first shipment within days and the second should follow right behind.

Some good news though: The MINIM knives are now all packaged up and ready to go. there are over 1000 of these so it was quite a packaging job but feels great to get it done.

I will let you know as soon as the Scissors and pliers are with us. We are ready and waiting to hit the quality checking and packaging as soon as they do. It should only be a few days to package and label once they arrive.

I was really hoping to get this all out to you before Christmas and I’m really sorry it hasn't worked out like that. We will be using our new fulfilment partners to ship everything out to you guys so once it's boxed up it will ship quickly.

Sorry this isn't fantastic Christmas news but it's getting so close now and i just want to say thank you for yuor continued patience..

I wish you all the best of mid-winter cheer and i will update again very soon.

All the best

Douglas

Production update 13
about 1 year ago – Thu, Nov 30, 2023 at 06:25:09 AM

Hello all,

This is another very brief progress update to keep you in the loop:

Good news!

• All the MINIM knives are now finished, shipped and have arrived with us today. They are currently being quality checked before packaging and shipping. These look and feel great and I’m pleased with the final results. I hope you will be too.
• Scissors and pliers are in a separate shipment and should be with us next week. It is the busy season for shipping so I’m hoping there are no travel delays on this shipment.
• All packaging is currently on it's way in two separate shipments and should arrive anytime from tomorrow.
• Shipping new products to you should start properly next week.

I'll update you again once I have everything and we are rolling.

As always, thank you for patience and support.

Speak soon

Douglas